Skip to main content
Pricing
Get a Demo
Build & Price

Tobacco store customer loyalty

Turn first-time walk-ins into loyal regulars who make your shop part of their routine. Cigars POS includes a built-in tobacco store customer loyalty program — reward every purchase, learn what your customers buy, and make every visit worth coming back for.

CG Web Tobacco Customer Loyalty

Built in not bolted on

Loyalty programs only work when customers actually use them. Cigars POS keeps sign-ups fast and rewards easy to redeem — with SMS marketing built directly into the same system you already use to run your shop.

No third-party apps. No add-ons.

No extra subscriptions.

Tobacco shop loyalty

Built for tobacco, period

Cigars POS was purpose-built for tobacco shops, not adapted from generic retail software — so your loyalty program actually works the way your business does.

Most POS systems charge separately for loyalty, marketing, and reporting. Cigars POS brings it all together in one system, with no subscriptions to stack.

Tobacco shop customer loyalty

We have membership tiers, and Cigars POS allowed me to customize them all.

Keith Brick

Manager | F&M Cigars

Screenshot 2024-05-29 at 10.46.41 AM

How tobacco store customer loyalty works in Cigars POS

Simple enough to run itself. Powerful enough to fill your shop with regulars.

Step 1

Sign customers up in seconds

One phone number at checkout — entered by you or the customer. No forms, no apps, no slowdown. Your line keeps moving.

Step 2

Customers earn points automatically

Every purchase earns points on products without you or your staff doing a thing. It all runs in the background while you run your shop.

Step 3

Build rewards around your shop

You choose what loyalty looks like — bounce-back discounts, free products, exclusive perks, or all three. Set it up once, and let it run.

Step 4

Stay top of mind between visits

Points keep customers watching — and coming back to spend them. Built-in SMS and targeted offers turn one-time visitors into regulars.

What's included in your tobacco store customer loyalty program?

Cigars POS - Customer Loyalty

Customer profiles with purchase insights

Track buying habits, preferred brands, visit frequency, and spend, so you have real data to personalize offers and build stronger relationships.

Loyalty plus promotions

Loyalty plus promotions

Run promotions while customers earn and redeem points, so you grow basket size without discounting across the board.

Built-in SMS

Built-in SMS

Send promotions for new cigar arrivals, limited inventory, or weekend specials straight from your POS, with no separate marketing platform required.

VIP customer visibility

VIP customer visibility

Spot your VIPs by loyalty activity and spend, so you can focus your attention and offers where they make the biggest impact.

Customer segmentation

Customer segmentation

Group customers by real behavior — premium tobacco buyers, frequent visitors, lapsed regulars — and send each group targeted promotions they're more likely to use.

Real-time loyalty reporting

Real-time loyalty reporting

See which rewards drive repeat visits, what customers redeem most, and who your top spenders are — no guesswork and no spreadsheets.

Build stronger customer relationships — and sell more tobacco

A strong tobacco store customer loyalty program does more than reward purchases — it builds habits. With Cigars POS, you can:

check-icon-white

Increase repeat visits

Give customers a reason to return to your shop instead of buying wherever's closest.

check-icon-white

Grow average ticket size

Pair rewards and promotions to lift the value of each sale.

check-icon-white

Strengthen your best relationships

Recognize and reward the regulars who drive your revenue.

check-icon-white

Run marketing from one system

Manage it all from a platform built for tobacco retail, with no add-ons.

Hear from the store owners relying on Cigars POS
to grow their businesses

"We have membership tiers, and Cigars POS allowed me to customize them all."

I was able to customize our customer database because we have a different system. You pay to be a member and you get perks. We have different tiers, and the system allowed me to customize all of that.

Keith Brick

Manager of F&M Cigars

"I would recommend Cigars POS."

We like that Cigars POS gives us real data. It saves us time on the back end — we have information right there and we can make adjustments on the fly.

Corey Grant

Owner of Tobacco Town Cigar Lounge

"Cigars POS is flexible for whatever you needs are."

We want people to be here for hours and have that community. The ability for them to continue to add to their tab so they/re not having to ring out over and over again has been great.

Jason Rudolph

Co-Owner and Founder of Scenic Cigars

FAQs: Tobacco store customer loyalty programs

Is the loyalty program included in Cigars POS?

Yes — the tobacco store loyalty program and built-in SMS marketing are included in the core Cigars POS system at no additional cost.

How do customers redeem rewards?

Do I need extra hardware?

Can I create loyalty tiers or memberships?

Can I manage loyalty across multiple locations?

What rewards work best for tobacco shops?

Can rewards be combined with promotions?

Can I message my tobacco loyalty customers?

What if customers opt out of messaging?

See your tobacco store's customer loyalty program in action

Schedule a personalized demo to see how Cigars POS turns everyday transactions into long-term customers.