Turn first-time walk-ins into loyal regulars who make your shop part of their routine. Cigars POS includes a built-in tobacco store customer loyalty program — reward every purchase, learn what your customers buy, and make every visit worth coming back for.
Loyalty programs only work when customers actually use them. Cigars POS keeps sign-ups fast and rewards easy to redeem — with SMS marketing built directly into the same system you already use to run your shop.
No third-party apps. No add-ons.
No extra subscriptions.
Cigars POS was purpose-built for tobacco shops, not adapted from generic retail software — so your loyalty program actually works the way your business does.
Most POS systems charge separately for loyalty, marketing, and reporting. Cigars POS brings it all together in one system, with no subscriptions to stack.
We have membership tiers, and Cigars POS allowed me to customize them all.
Keith Brick
Manager | F&M Cigars
Simple enough to run itself. Powerful enough to fill your shop with regulars.
One phone number at checkout — entered by you or the customer. No forms, no apps, no slowdown. Your line keeps moving.
Every purchase earns points on products without you or your staff doing a thing. It all runs in the background while you run your shop.
You choose what loyalty looks like — bounce-back discounts, free products, exclusive perks, or all three. Set it up once, and let it run.
Points keep customers watching — and coming back to spend them. Built-in SMS and targeted offers turn one-time visitors into regulars.
Track buying habits, preferred brands, visit frequency, and spend, so you have real data to personalize offers and build stronger relationships.
Run promotions while customers earn and redeem points, so you grow basket size without discounting across the board.
Send promotions for new cigar arrivals, limited inventory, or weekend specials straight from your POS, with no separate marketing platform required.
Spot your VIPs by loyalty activity and spend, so you can focus your attention and offers where they make the biggest impact.
Group customers by real behavior — premium tobacco buyers, frequent visitors, lapsed regulars — and send each group targeted promotions they're more likely to use.
See which rewards drive repeat visits, what customers redeem most, and who your top spenders are — no guesswork and no spreadsheets.
A strong tobacco store customer loyalty program does more than reward purchases — it builds habits. With Cigars POS, you can:
Give customers a reason to return to your shop instead of buying wherever's closest.
Pair rewards and promotions to lift the value of each sale.
Recognize and reward the regulars who drive your revenue.
Manage it all from a platform built for tobacco retail, with no add-ons.
I was able to customize our customer database because we have a different system. You pay to be a member and you get perks. We have different tiers, and the system allowed me to customize all of that.
Manager of F&M Cigars
We like that Cigars POS gives us real data. It saves us time on the back end — we have information right there and we can make adjustments on the fly.
Owner of Tobacco Town Cigar Lounge
We want people to be here for hours and have that community. The ability for them to continue to add to their tab so they/re not having to ring out over and over again has been great.
Co-Owner and Founder of Scenic Cigars
Yes — the tobacco store loyalty program and built-in SMS marketing are included in the core Cigars POS system at no additional cost.
With Cigars POS, customers redeem rewards at checkout. Your cashier enters their phone number, views their available points, and applies rewards instantly.
No extra hardware is needed. Everything runs through your existing Cigars POS setup, including the customer-facing display.
Yes. With Cigars POS, you can build custom loyalty tiers and memberships that align rewards with spending levels or customer behavior, so your best customers always feel valued. You can set up a tiered program, where the rewards get better the more a customer spends, or the more often they visit. This gives your regulars a reason to keep moving up and coming back.
You can also create a VIP membership for your top customers, with exclusive discounts and perks that make them feel like part of the club. And because it's built into your POS, every tier and membership tracks automatically, so you can see who your best customers are and send them offers they actually care about.
Yes. Cigars POS supports multilocation loyalty management, giving customers a consistent experience across every store.
The most effective rewards for tobacco shops tend to be spend-based discounts, free premium products or accessories, early access to limited inventory, and VIP member perks.
Yes — tobacco loyalty rewards can be combined with promotions. Customers can earn and redeem points while taking advantage of your other offers, so you grow basket size without choosing between loyalty and promotions.
Yes. With Cigars POS, you can send SMS campaigns about new products, events, and promotions directly from your POS — no separate platform needed.
If a customer opts out of messaging, their loyalty profile and purchase history stay in your system. You still know who they are and what they buy — you just reach them at the register instead.
Schedule a personalized demo to see how Cigars POS turns everyday transactions into long-term customers.